Operations Supervisor - Waterloo, Canada - National Diabetes Trust

National Diabetes Trust

Verified Company

Waterloo, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Organization
The National Diabetes Trust is Canada's largest charitable clothing and small household good collection service.

With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada.

As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks.

Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

What We Offer:

Challenging work with opportunities for career advancement
Eligible to participate in the NDT Performance Bonus Plan program
Registered Pension Plan (100% Employerpaid) once eligibility criteria are met
RRSP with company matching component available
Corporate discounts through Perkopolis, Value Village and GoodLife Fitness

About the Operations Supervisor Role

Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated good through Declutter, the door-to-door, and donation box collection of used clothing and household items.

Highlights of the role include:

Supervise, coach, motivate, and performance manage Drivers, in consultation with the Operations Manager and Human Resource Department, always maintaining confidentiality
Recruit and train Drivers; perform scheduled drivealong training
Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager to plan and implement innovative, effective methods to meet all contractual obligations
Maintain Driver attendance records and coordinate staffing schedules
Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor, and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurate completion of all statistical reports, oversee labor budget
Coordination of Drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance and act as a liaison between the drivers, Value Village and Ryder personnel
Ensure effective transition between shifts and supervise daily workflow.
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of areamarketing strategies for Business Operations
Support Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiative, special events, Car Heaven, Diabetes Recycle Ink etc.
Additional duties as required ensuring the effective function of Operations

About You

University Degree or College Diploma in Business or equivalent relevant experience
2+ years of experience in a multidisciplinary environment with a scheduling component
Must be able to drive a truck, as shown providing a valid license and a clean driver's abstract
Ability to provide direction, motivation, training, and support to staff members
Must be able to lift up to 50 pounds
Excellent organizational skills with great attention to detail
Superior customer service skills
Excellent communication skills including verbal, written and telephone
Strong computer skills with proficiency with MS Word and Excel
Knowledge of office equipment such as printers, photocopiers, fax machines, multiline telephone systems etc.
Able to work in a busy, multi tasked environment
Knowledge of diabetes an asset
Second language an asset
Available to work weekends; schedule can vary between 7am7pm

COVID-19 considerations: We will provide all required safety PPE (masks and sanitizer, etc.)

Diversity, Equity and Inclusion Statement
At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).

We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live.

In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

How to Apply