Student Job, Customer Service Agent, Customer - Québec, Canada - Desjardins

Desjardins

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Temporary position for 12 months.

As a Student Job, Customer Service Agent, Customer Contact Center, you help serve and maintain business relationships with members and clients.

You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices.

You may be responsible for one or more sub-specialties, such as life and health insurance, property and casualty insurance, business services, personal services, and securities.

You assist members and clients and help maintain business relationships.

You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed.

You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures.

More specifically, you will be required to:

Assist members and clients, listen to their needs and propose personalized solutions
Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want
Close sales, process transactions and follow up as needed. Ensure member and client satisfaction
Take phone calls and handle information requests. Conduct research as needed and suggest personalized solutions

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- Attestation of Collegial Studies- A minimum of two years of relevant experience- Knowledge of French is required

Communicates effectively, Interpersonal Savvy, Situational adaptability

Trade Union

Non Syndiqué

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Member/client sales and service (FG)

Unposting Date