Guest Services Representative - Mississauga, Canada - Hilton Garden Inn Toronto Airport West/Mississauga

Hilton Garden Inn Toronto Airport West/Mississauga

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Objective:

To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations.

Responsibilities:

To provide and display excellent guest service skills, to Company standards.
To provide superior guest service upon checkin and checkout of each guest.
To respond to guest problems in a timely and professional manner, utilizing the empowerment process.
To answer telephones and respond to caller requests, inquiries.
To complete night shift task lists and audit reports.
To maintain rate and inventory levels.
To provide support to all Front Office areas.
To respond to guest concerns and solicit guest feedback.
To provide guest safety/security by ensuring confidentiality of guest information, handling guestroom keys and providing safety deposit boxes.
To maintain guest accounts.
To handle and operate cash as per Company policies and procedures.
To participate in the daily preshift meetings.
Other duties, as assigned.

Qualifications:

Minimum of 2 year current Front Office experience in a 4 Star plus environment and/or related experience.
Excellent interpersonal, communication and customer service skills.
Computer proficiency with MS Word and Excel required
Knowledge of OnQ Hilton PMS would be an asset.
Serviceoriented with problem solving and decision making skills.
Professional detailoriented and works well in a fastpaced environment.
Hospitality Management diploma or degree preferred.
Additional language(s) an asset.
High school graduation diploma required.
Must have a valid Ontario G Driver's License.
Ability to work a variety of shifts; days, evenings, weekends and holidays