Product Marketing Manager, Hospitality - Montréal, Canada - Lightspeed

Lightspeed

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by

The Product Marketing team at Lightspeed is seeking a creative, results-oriented Product Marketing Manager to accelerate growth of the Lightspeed Restaurant product in North America.

Reporting to the Global Lead, Hospitality PMM and working closely with the Hospitality PMMs based in EMEA and APAC, this position will:

develop, coordinate, and execute product launches and go-to-market programs for the Hospitality product portfolio; establish impactful positioning and messaging; conduct market analysis; gather customer feedback; and act as the voice of the customer within the organization and ensure customer needs are addressed at each marketing touchpoint.

At Lightspeed, as Product Marketing Manager, you will build relationships throughout the organization.

You will interact with diverse stakeholders such as product, marketing, sales, customer service, partnerships and others in order to help accelerate the launch and lifecycle management of our various products.

What you'll be responsible for:

Becoming an expert in the Hospitality industry and understanding the technology landscape that helps restaurateurs be successful
Conducting market research and gleaning nuanced market insights that will help inform our roadmaps and hone our messaging
Conducting customer interviews and maintaining a deep understanding of our customers
Translate insights into strategies that help support and drive our organizational OKRs
Gotomarket planning and execution of programs, with ownership of the results of these initiatives
Learning the competitive landscape and products insideout so that you can effectively position our products in the market as well as arm customerfacing teams with that knowledge
Being the goto person for messaging around our products and value proposition
Developing collaborative relationships with various crossfunctional teams, including Marketing, Product Managers, Sales leadership, and production teams of creatives and automation specialists
Developing a roadmap of marketing initiatives that spans the customer lifecycle, from initial launch through product adoption, onboarding and retention
Work closely with Content, Design, Marketing Automation, and Product teams to develop creative and compelling content that resonates with our customers

What you need to bring to the team:

2-5 years experience working in product marketing, growth or lifecycle marketing, or similar go-to-market experience
Previous background in SaaS marketing, preferably with experience in either consumer apps / technologies, early stage startups, or with exposure to small business audiences
Experience working with product and engineering teams, as well as sales teams
Excellent project management skills to lead and influence multiple crossfunctional stakeholders to meet project objectives and deadlines
Ability to build, maintain, and manage close working relationships across a variety of departments and levels
Strong quantitative analytical ability and excellent written and oral communication skills
Genuine interest in and curiosity in helping small businesses succeed

Even better if you have, but not necessary:

MBA or Product Marketing Alliance certification
Experience in the hospitality industry in any capacity is a strong asset

What's in it for you?

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs every day;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Flexible working policy
Immediate access to health insurance
Health and wellness benefits
Paid leave assistance for new parents
Linkedin learning license
1 paid volunteer day annually

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.