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    Senior UX Researcher - Montreal, Canada - Lightspeed

    Lightspeed
    Lightspeed Montreal, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Hi there Thanks for stopping by

    Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place

    We're looking for a Senior User Experience Researcher to join our centralized UX Research team. You will lead research initiatives with a primary focus within our Retail, Hospitality and Services verticals. Collaborating closely with product managers, designers, and cross functional research partners, you will own the research process across all stages - from generative discovery to iterative evaluation.

    What you'll be doing:

  • Lead the identification and scoping of research opportunities that align to business objectives and the construction, socialization, and execution of a research roadmap for a product vertical.
  • Deliver a diverse range of generative and evaluative research projects from end to end, expertly leveraging a variety of qualitative and quantitative research methods
  • Establish and develop relationships with cross-functional product squad members (ie. Product Designers, PMs, Eng) and leaders, while growing a culture where product decisions are deeply rooted in consumer needs.
  • Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives.
  • Design, craft, and and facilitate workshops and/or labs, with internal and external participants
  • Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology.
  • Partner with other UXRs to co-create the research practice (ie. culture, operations, impact), through building new pathways, systems, and ways of working.
  • Demonstrate ethical considerations in user research. Uphold data privacy and user rights throughout the research process.

    • And a little bit of...

  • Flexing your skills and previous experiences from other industries and/or roles to not only innovate our product, but also how we do research
  • Learning new skills and engage in thought leadership, inside and outside of the organization
  • Participate in conferences, courses, and activities to enhance skills

    • What you need to bring:

    We're looking for a Senior candidate who has experience with the following:

  • 4+ years of experience conducting digital consumer facing ux research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams.
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing and experimentation
  • Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc)
  • Experience building, facilitating, and leveraging remote/in person workshops for the purposes of strategic alignment, research, and/or ideation.
  • Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders
  • Experience with creating, owning, and executing upon complex research roadmaps
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
  • Bachelor's degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field
  • Proven ability to identify and execute creative and effective user research approaches

    • We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

    What's in it for you?

    Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

    • ... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefit of $500 per year
  • Paid leave and assistance for new parents
  • Mental health online platform and counselling & coaching services
  • LinkedIn Learning license
  • Volunteer day

    • #LI-DS1

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