Bilingual (French & English) Field Service - Quebec City, Canada - Clarion Medical Technologies Inc.

Clarion Medical Technologies Inc.

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion's medical systems for our customers.

Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and customer needs.

Works closely with internal, sales and marketing team to ensure delivery of technical services and support meet or exceed our customers' expectations.

Supports corporate culture of strong team environment through positive approach, constructive communication, focused on solutions and helping others.

The successful applicant will:

Responsible for performing onsite installation, servicing, maintenance, troubleshooting and repair of equipment
Provide basic customer training for proper care and maintenance of system to ensure optimal performance and minimize down time
Responsible to organize travel to and from customer sites
Responsible for completing accurate and timely expenses following Clarion expense policy and reporting system
Responsible for tracking and accurately processing service parts and timely returns of defectives
Complete accurate reports of all service calls and or activities utilizing company software systems within 24 hours
Develop technical reports, documentation, SOPs, and gather technical statistical information where needed
Work closely with Sales, Customer Service and Field Technical Team to quickly and efficiently resolve issues for supported products
Support company initiatives in the area of performance metrics, policies and department plans
Required to work flexible hours to support the business and customer needs.
Bilingual (French & English)
Electronic Technician/Technologist diploma or equivalent
25 years in related service industry or lab environment
Able to lift 50 lbs
Valid driver's license and reliable vehicle for traveling to customer sites within territory
Valid passport and able to travel internationally to our manufacturer's facilities for training
Laser experience would be an asset
Good problem solving, communication, and customer service skills
Ability to read schematics, troubleshoot and use electronic test equipment
Ability to operate under pressure of deadlines
Exceptional interpersonal skills ability to build excellent working relationships with internal and external customers