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Intermediate Technical Analyst, Service Desk - Victoria, Canada - BC Ferries
Description
Job Description
INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK
12-month Term
Victoria
You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the internal BC Ferries user community.
You work with first, second and third tier support staff, and third party vendors, to solve IT related problems, assisting in all areas of IT Service Management. You provide technical support by determining the issue, and finding solutions to resolve the incident through an appropriate analysis methodology (trend, root cause analysis .
You are a customer focused team member, with a demonstrated ability to establish and maintain cooperative working relationships. You have strong problem solving and troubleshooting skills and experience, recognizing, assessing and isolating technical problems in moderately complex systems environments, resulting in timely, appropriate diagnosis and resolution.
You have a post-secondary Degree or Diploma in Computer Science or other IT-related discipline, or significant work experience working on a variety of assignments in a technical / analytical role including providing end user support in an Information Technology organization.
Join us
If this sounds like your next great career move, please submit your application by June 4 .
"We connect communities and customers to people and places important in their lives"
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however only those selected for an interview will be contacted.
