Service Desk Specialist Spécialiste Du Centre de - Victoria, Canada - WorkJam, Inc.

WorkJam, Inc.

Verified Company

Victoria, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WorkJam's mission? To provide the best Digital Workplace for frontline and hourly workers.

Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes.

_ _We're proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create

Your role as a Service Desk Specialist:
You will perform hands on technical troubleshooting and document detailed tickets while identifying and providing creative workarounds wherever possible.

Understanding the unique needs of each customer will play a vital role in your ability to assign priorities and actively follow up with support teams while providing updates to customers.

In our Agile and fast-paced environment you will be continuously interacting and consulting with team members company-wide to solve complex problems and provide insight on new features.

You will also participate and contribute to projects and activities in alignment with the departmental and company goals.

What you'll be doing:

Monitor the incoming customer contacts and provide timely responses, regular updates, and complete resolutions.
Document well detailed tickets for customer reported incidents and requests.
Find creative workarounds to meet customer needs.
Work directly with the development teams to ensure customer issues are resolved.
Identify, Categorize, and Communicate priorities to the development and management teams.
Contribute to the growth and success of the team by identifying process gaps and brining new ideas to the table.
Work towards departmental and company goals

What we're looking for:

3+ years in a customer support role.
Excellent customer service and troubleshooting skills.
Experience working with Software or IT Implementations.
Experience providing remote support for end users and systems.
Available for scheduled oncall shifts on a rotational basis.
Proven ability to analyze, document and communicate complex technical solutions to nontechnical parties.
Highly motivated with a keen sense of ownership, autonomous, detailoriented, highly organized, and quick to adapt to changes. Strong analytical and problemsolving skills.
Must be a selfstarter and effectively work under limited supervision.
Strong interpersonal, communication (oral and written), and presentation skills.

What we offer:

Competitive salary and benefits package
4 weeks' vacation
Contribution to your retirement/pension plan
A flexible and remote/hybrid work environment
Work with the latest technology
A dynamic and inclusive culture
A supportive team that will encourage your professional growth and development

WorkJam:

WorkJam's mission? To provide the best Digital Workplace for frontline and hourly workers.

We're proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create

Votre rôle en tant que Spécialiste du Centre de Service:

Nous recherchons quelqu'un pour rejoindre notre équipe de support en pleine croissance qui aidera à soutenir nos différents clients globals.

En tant que Spécialiste du Centre de Service chez WorkJam, vous interagirez directement avec les clients via le système de billetterie, par courriel et par téléphone tout en recevant et en répondant à leurs incidents et demandes.

Vous effectuerez des dépannages techniques pratiques et documenterez des tickets détaillés tout en identifiant et en proposant des solutions de contournement créatives dans la mesure du possible.

Comprendre les besoins uniques de chaque client jouera un rôle essentiel dans votre capacité à attribuer des priorités et à assurer un suivi actif auprès des équipes de support tout en fournissant des mises à jour aux clients.

Dans notre environnement Agile et au rythme rapide, vous interagirez et consulterez en permanence les membres de l'équipe à l'échelle de l'entreprise pour résoudre des problèmes complexes et donner un aperçu des nouvelles fonctionnalités.

Vous participerez et contribuerez également à des projets et activités en alignement avec les objectifs du département et de l'entreprise.

Ce que vous ferez: