Patient Service Clerk, Development and - Ottawa, Canada - CHEO
Description
Job Details
Open Date
- Jul :00:00 AM
Close Date - Jul :59:00 PM
Position Title - Patient Service Clerk, Development and Rehabilitation
- Permanent Casual / Commis des services aux patients, Développement et réadaptation
- Poste permanent occasionnel
Posting Type - LiUNA
Posting Status - Active
Position Length - Casual / Occasionnel
Department Group
Hours per Week
Department
- Development and Rehabilitation / Développement et de réadaptation
Openings - 1
Education - Secondary School Diploma / Diplôme d'études secondaires
Company - CHEO
Location - Ottawa
Competition
Salary Range
- From/De $21.91 to / à $26.92 per hour / par heure
Union Position - No
Description:
MAIN RESPONSIBILITIES
Patient Registration:
- Create new patient profiles in EPIC
- Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards
Referral Management
- Input electronic referrals in Epic Referral Management and update referrals according to triage
- Scan referrals into Epic with appropriate naming convention
Patient Scheduling
- Schedule new patients from workqueues according to priority and wait times.
- Schedule return patients from recall list and followup workqueues according to required followup date
- Schedule interpreters for families as required
- Schedule clinic orders and manage order workqueues
Clinic check-ins
- Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
- Interpret MOH Eligibility and make updates in patient record accordingly
- Collect selfpay payment and complete Fee For Service form
- Collect fees as required
Clinic check-outs
- Complete checkouts and schedule follow up appointments or put patients on recall lists/ workqueues
Monitoring patient lists and workqueues
- Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
- In consultation with clinical staff, implement visit cancellation and rebooking,
Patient and family centered care
- Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
- Communication with clinical team through Inbasket
- Telephone communication and telephone messaging within CHEO established policies/procedures
- Telephone previsit screening for infection control
- Utilize Epic to notify clinicians of patient arrival
- Appointment confirmation and followup from automated system
- Patient/family direction and public relation
- Direct patients/families to a designated location within the hospital
Supporting clinic operations
- Request patient files from medical records, as appropriate.
- Ensure that progress notes and sheets are available and stamped with the right date, where required.
- Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.
- Maintain an inventory of stock.
- Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
- Maintenance and ordering of clinic supplies.
- Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location
- Retrieve labels for specimens.
Training and Orientation
- Orientation of volunteers
- Orientation of clerical staff to clinics and on Epic
Adherence to policies, procedures and standards
- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
- Perform work in accordance to CHEO privacy and confidentiality policies
- Perform work in accordance to Epic training and documented standards
- Attend staff meetings when scheduling allows and review circulated minutes
- Perform other related duties as assigned by supervisor.
QUALIFICATIONS:
- Criminal Record Check (Essential)
- Secondary School Graduation Diploma (Essential)
Bilingualism (English/French) (Essential):
- Approximately 6 months of related experience (Essential)
- Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)
- Experience working in a clinical environment live on Epic Ambulatory (preferred)
- Experience in patient registration using Cadence (Epic) (preferred)
- Experience in creating, editing, scanning and scheduling referrals (preferred)
- Experience in managing order workqueues (preferred)
- Experience in patient check outs including follow ups and
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