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    Front Desk Receptionist - Victoria, BC, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Victoria, BC, Canada

    3 weeks ago

    Default job background
    Part time
    Description
    Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. Part Time Front Desk Agent

    Front Desk Agentprovides our guests with professional and superior guest service while maintaining and maximizing the highest occupancy levels and room rates.

    To aid in the daily operation of the Front Office in a safe and healthy manner and to participate in efficient pre-arrival, arrival and departure tasks.

    Cooperate and communicate with other colleagues in the Front Office and other departments. Actively promote the Fairmont Brand through adhering to our mission statement and values.
    Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.

    Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.

    Handle guest complaints and comments in a professional manner and provide the necessary follow up for co-workers and leaders.

    To be aware and informed of occupancy levels and busy seasons, contracted rates, packages and promotions.
    Arrival duties including friendly and efficient registration of guests by adhering to Fairmont/Accor policies and ensuring guest satisfaction.
    Administer room keys for guests, ensuring that the Company's security procedures are followed.
    Answer guest inquiries and complaints in a timely, accurate and professional manner.
    Ability to answer all guest inquiries at the Front Desk.
    Previous Front Desk experience an asset
    Must be willing to work shift work including overnight shifts
    Diploma or Degree in hospitality management is an asset
    Employee benefit card offering discounted rates in Accor worldwide
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    The hotel is unable to assist candidates in obtaining Canadian work authorization.
    Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
    Our commitment to Diversity & Inclusion:
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo#Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

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