National Technical Support Specialist - Brampton, Canada - Konica Minolta

Konica Minolta

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're looking for a National Technical Support Specialist to
- _ _join our team

Open and Honest. Customercentric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

What We Offer

A collaborative, transparent, and engaging culture, working with awesome technology
Competitive salary and performancebased variable compensation
Flexible work options
Employee Growth & Development
Tuition Reimbursement Program
Health Benefits Package
Retirement Package
Plenty of vacation and personal days
Diversity and inclusion Program
Employee Discounts
Employee and Family Assistant Program
Global Career Opportunities
Vibrant social crew to organize team events, fundraising, and community initiatives

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades.

No We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry.

As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

Responsibilities:

_ Responsible for providing quality technical training (in-house or field)_

Conduct instructor lead technical training (inhouse or out of town)
Conduct technical field training
Attend all Technical Instructor courses and complete assigned webbased training
Complete all course evaluation no later than one week after the course completion
Provide feedback to the Technical Education Department on course curriculum errors
Make certain classrooms are prepared prior to commencement of courses
Coordinate out of town classes with local service manager
Provide feedback to Service Managers if technicians are in need of training
Inspect training machines after each course to ensure proper function before storing

**_

Responsible for providing quality technical support_**- Track all activities in SharePoint
Followup on all assigned Remedy tickets daily
Supply technical information to the field when requested
Provide onsite service assistance with technicians on escalations and submit Dealer/Branch Visitation Checklist to SharePoint site
Provide Field Modification Program support
Perform research & development
Ensure customer satisfaction
Keep abreast of all technical literature posted on "mykonicaminolta" support site, at all times

_ 3. Manage Remedy escalations in a timely fashion_

Submit all escalations to Remedy or Konica Minolta partners with all information necessary
Track all escalations to ESS/SSD in Remedy and advise field service personnel of status of the escalations on a weekly basis
Follow up on all escalations to ESS/SSD or Konica Minolta partners in a timely manner
Provide any feedback requested by ESS/SSD as a result of the escalations
Attempt to reproduce reported problems before submitting escalations
Report known resolved issues to ESS/SSD

4. Other Duties/Projects

Inspect and repair damaged machines sent back to Konica Minolta
Maintain corporate demo room equipment
Maintain corporate office machines
Prepare school machine to be sold
Remove and reinstall parts from machines as a result of an Emergency Parts Request and update log book
Assist with trade shows
Support all KMBS initiatives
Keep National Technical Services Manager abreast of all potential problems encountered
Other duties as requested by National Technical Services Manager

Skills:

Minimum grade XII education plus Community College Certificate in Electronic Engineering Technology (or equivalent)
General network knowledge a must (TCP/IP, SMTP, Windows & Mac)
Strong interpersonal, communication and leadership skills
Highly responsible, selfmotivated, and able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Own vehicle with a valid driver's license
N+ certification preferred
MCP/MCSE certification an asset

KM

LI-AR- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._