Remote (Work From Home) Beauty Customer Service - Ontario, Canada - IntouchCX

IntouchCX

Verified Company

Ontario, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.

Position:
Remote (Work from Home) Beauty Advisor on behalf of our client Sephora

Rate:
$19.00

As a Beauty Customer Service Specialist, you will

Provide exceptional solutions for requests / inquiries that come through phone and chat softwares, while working remotely from home
Demonstrate Sephora standards by providing exceptional personalized service to clients
Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution
Maintain composure, professionalism, and work efficiently when dealing with disappointed clients
Use positive, professional, and appropriate grammar and word choice in written communication with clients
Display a positive, confident attitude for tackling new challenges and initiatives
Maintain adherence to key performance indicators (KPI)

As a Beauty Customer Service Specialist, you have

Passion for the beauty industry
1+ years of customer service experience
Contact center experience (considered an asset).
The ability to listen attentively and use the information provided by the customer to tailor responses and actions to meet the customer's specific needs.
The ability to serve customers using strong customer service and decision making skills
An outgoing and friendly personality.
Excellent verbal and written communication skills to provide a luxurious client experience through tone and word selection.
Organizational skills and the ability to perform tasks with accuracy and timeliness

- internet and computer savviness, especially experience in e-commerce and online shopping

Flexibility to work in a dynamic shift environment weekends and evening shifts may be required.
Ability to type 3035 WPM minimum with accuracy
The ability to successfully pass a background check
The understanding that
although this is a Work from Home position, you must be located in Ontario.
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

Salary:
$19.00 per hour

Expected hours: 40 per week

Benefits: