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    Care Planner Manager - Abbotsford, Canada - Right at Home Canada - Fraser Valley

    Right at Home Canada - Fraser Valley
    Right at Home Canada - Fraser Valley Abbotsford, Canada

    1 week ago

    Default job background
    Full time
    Description
    Benefits:
    • Dental insurance
    • Health insurance
    Right at Home Canada Fraser Valley is part of an international family of over 700 Care Offices around the globe. We provide a full suite of both non-medical and medical care, products and services to older adults and disabled adults who want to continue to live independently, wherever home is for them.

    Right at Home In-Home Health is currently seeking a Care Planner Manager to become part of our team.

    The Care Planner Manager, is responsible for all aspects of client home care, including introductions, client assessments, care planning, and quality assurance. This position will also handle service inquiries, building relationship in the community, staff orientation and training. Our company is growth focused and looking for a passionate individual who takes initiative, looks at challenges as opportunities and always follows through.

    DUTIES AND RESPONSIBILITIES
    · Receive, respond and document client and referral inquires regarding service provided.
    · Meet with potential clients and family members to assess their needs and provide solutions in the form of a care plan.
    · Possess the ability to plan and create care teams to support client care needs.
    · Ability to plan and implement weekly and monthly quality control visits and update client/staff supports as needed.
    · Provide supervision in scheduling employees for care, based on the match between the client's needs and the right employees.
    · Assist with onboarding new staff and ensure all relevant documentation is received.
    · Schedule and conduct caregiver orientation and set up training needs.
    · Assist with the supervision, recruitment and forecasting of staffing levels.
    · Schedule and conduct meetings with various referral sources to provide awareness of, and promote, Right at Home supportive care services in the community.
    · Work with the Owners to identify potential referral sources, and review targets and expectations.
    · Provide weekly reports on all your efforts and input notes regularly in the Client Inquiry and Client Relationship Management systems.

    Education/Experience Requirements:
    · Minimum - Secondary School Diploma. Completion of a recognized Program, such as the LPN, HCA or Social Work Program is preferred.
    · Two years experience in home care, health care or senior-related industry required; an equivalent combination of education and work experience may be considered.
    · Proficiency with computers, learning new software (Alayacare/Inflowcare) and Microsoft Office (Outlook, Word, Excel).

    Other Skills and Abilities
    · You possess excellent interpersonal and communication skills (proficiency in both verbal and written English).
    · You have a demonstrated ability in providing high-quality customer service interactions.
    · You have the ability to multitask, prioritize, and exhibit time management in a fast-paced environment.
    · Professionalism is a must, with close attention to detail in task completion.
    · You have the ability to have difficult conversations.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Canada.

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