Project Manager - North York, Canada - AlertDriving

AlertDriving

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Duties & Responsibilities

Execute strategic plans based on AlertDriving's project delivery process, Primary client contact regarding client deliverables throughout the launch process
Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress
Manage resources to reach each milestone within project, by monitoring and managing statement of work to reflect proper expenditure of all time and staffing
Monitor production and quality control while providing project plans and project status reports
Identify and resolve issues and risks through proactive approach to minimize deviations from time and budget while delivering project results
Client facing project management manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
Coordinate internal efforts to resolve third line client support issues / inquiries and communicate results with client
Client account configuration and maintenance (including account setup, assigning training, batch testing and MVR issues)
Work closely with the Account Coordinator (AM) to manage accounts
Create detailed and feasible timelines for client facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines
Understand Client needs and provide information, guidance & assistance
Train administrators on how to use the AD program and provide detailed information to client
Document client progress and update management as necessary
Build credible internal and external relationships through effective communication

Communication

Handle internal and external correspondence independently
Communicate with team and clients on project scope including scheduling, resource allocation, progress monitoring, risk management, target objectives of projects
Lead Project Management discussions in Operational Reviews and meetings with clients to have clear objectives, practical success criteria as well as a common understanding of the expectations of each project
Work with Production Coordinator and delivery team through scheduling and project status evaluations
Present deliverable and progress to clients and developers to ensure communication and understanding of objectives

Customer Service

Develop and maintain good customer relationships and provided excellent customer service by responding to customers immediately, determining their needs in a professional and enthusiastic manner

Education and Experience Requirements

A minimum of 12 years of Project Management experience or related experience
Experience seeing projects through the full life cycle
Excellent working knowledge of customer service principles and practices
Advanced MS Office computer software skills and superior keyboard skills
Intermediate Excel spreadsheet skills
Project Management Professional (PMP) certification is a plus

AlertDriving is committed to building a diverse workforce representative of the communities we serve.

We are proud to be in compliance with the _Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the _Integrated Accessibility Standards Regulation_.

Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving's accessibility policies and procedures.

Applicants must make their accommodation needs known upon requests for interviews.

Job Types:
Full-time, Permanent

Benefits: