Collections Account Manager - Burnaby, Canada - Ritchie Bros.

Ritchie Bros.
Ritchie Bros.
Verified Company
Burnaby, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
ABOUT US-ABOUT THE TEAM

  • As a global company, our corporate teams support billions of dollars in equipment sales every year.


In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.


Every day your work will make a difference in the way we run our business and the in the way customers interact with us.


  • The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

RESPONSIBILITIES

  • Responsible for the earlystage collections on majority commercial and some consumer accounts.
  • Prioritizes collections of accounts within team.
  • Identifies process gaps and recommends solutions for improvements.
  • Problem solves a solution for early defaults and collapses and presents to management.
  • Responsible for reducing the collapse rate.
  • Track and report (excel and qualitative feedback) on work queue results.
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
  • Responsible for operational issues.
  • Performs other duties as assigned.

QUALIFICATIONS

  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
  • Selfmotivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
  • Strong communication skills listening to customers and understanding their situation
  • Excellent phone etiquette
  • Excellent questioning and probing skills.
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