Technical Support Analyst - Calgary, Canada - EXSERSOL INC
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Work setting:
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge:
- Shell script
- Linux
- Unix
- Networking hardware
- Internet
- Servers
- Web service design
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- XML
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions:
- Are you available for shift or oncall work?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 42 hours per week
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