Customer Care Specialist - Mississauga, Canada - Hoya Vision Care

Hoya Vision Care
Hoya Vision Care
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Join The Hoya Vision Care Canada Team
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation.

As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a
Customer Care Specialist - Mississauga (Monday to Friday, 9:00am - 5:30pm)

What's in it for you?

  • Health/Dental/Vision/Disability Insurance
  • Tuition Reimbursement
  • 401K plans
  • PTO and Paid Holidays
  • And more

What you'll do:


  • Receive and handle incoming customer calls. (Order taking, work in process or other questions)
  • Follow scripting, or other professional communication as required by HOYA
  • Understands and follows all SOP for all tasks
  • Provide basic recommendations for product, technical and adaptation questions
  • Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
  • Able to identify inhouse vs. outsourced lab orders, and transmits them accordingly

Qualifications:


  • Optical lab experience
  • Customer Service experience
  • Understanding of DVI operating system is an asset

Pay:
$22.00-$26.00 per hour


Benefits:


  • Dental care
  • Paid time off
  • RRSP match

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
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