Customer Service Representative - Vancouver, Canada - Van-Whole Produce
1 week ago
Description
Role and Responsibilities
- Address customer concerns and complaints, and work to resolve issues quickly and effectively.
- Build and maintain strong relationships with clients, and proactively identify opportunities to upsell and crosssell products and services.
- Collaborate with the sales team to ensure that customer needs are met and to follow up on any pending sales opportunities.
- Maintain accurate records of customer interactions and transactions in the company's system.
- Ensure that all customer interactions are in compliance with company policies and procedures, and with applicable laws and regulations.
- Participate in continuous training and professional development to stay uptodate with industry trends and best practices.
Qualifications and Education Requirements
- Postsecondary education
- Previous sales and/or customer service experience is an asset
- High levels of integrity and commitment to providing exceptional customer service to clients
- Selfmotivated with a positive and friendly attitude
- High degree of professionalism
- Strong organizational and timemanagement skills
- Strong computer skills
- Ability to speak an additional language is an asset
Job Types:
Full-time, Permanent
Salary:
From $18.00 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime
Application question(s):
- What are your salary expectations?
Experience:
- Customer service: 1 year (preferred)
Work Location:
One location
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