Customer Service Coordinator - London, Canada - Classic Fire + Life Safety

Classic Fire + Life Safety

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

The Customer Service Coordinator responsibilities include taking care of customer account requests as well as developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

Customer Service Coordinator also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with other departments to improve the entire customer experience.

Tasks & Responsibilities:

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, longlasting client relationships
Processing orders and preparing quotes
Answering customer queries and ensure the timely and successful delivery of our solutions/services according to customer needs and objectives
Clearly communicate the progress of requested services and orders to internal and external stakeholders.
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Update sales and customer databases and maintaining records Qualifications:
Able to prioritize work, meet deadlines and work within a team
Very strong organizational skills for people and information
Strong interpersonal (friendly & outgoing) skills with staff and customers
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Proficiency in Microsoft Office and quality management systems.
Excellent communication, interpersonal, and public speaking skills.
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills

Qualifications:

Able to prioritize work, meet deadlines and work within a team
Very strong organizational skills for people and information
Strong interpersonal (friendly & outgoing) skills with staff and customers
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Proficiency in Microsoft Office and quality management systems.
Excellent communication, interpersonal, and public speaking skills.
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills

If you want to work for an exciting, growing, dynamic company and have the necessary qualifications please submit your resume.

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Apex Fabrication & Supply is an equal opportunity employer. We welcome and encourage applicants from diverse backgrounds.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know.