Customer Support Associate - Brampton, Canada - Jones Healthcare Group

Jones Healthcare Group

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Jones Healthcare Group
Jones Healthcare Group is a world-class provider of advanced packaging and medication dispensing solutions.

With roots firmly established in healthcare, Jones has been a long-time, trusted partner for some of the most recognized global pharmaceutical brands and the largest pharmacy groups, independent pharmacies, hospitals and long-term care facilities across the world.

Imagine working at Jones, where we embrace our commitment to the environment, team members, communities, and consumers - and we're inspired to package the future of healthcare.

What our colleagues are saying:

"I love the people, the positive organizational culture, my team and the genuine spirit of cooperation and shared goals. I'm very optimistic about my professional growth and development and the value that I hope to bring to the company."

Benefits we offer:

A safe, respectful, and inclusive environment
Competitive compensation and equitable people practices
Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
Opportunities to grow and develop, alongside a supportive team
Employee and family assistance program
Referral bonuses
Education reimbursement program
Colleague appreciation events

- and more

Summary of position:

If you love maintaining effective communication between customers and key stakeholders while providing them with solutions that exceed their expectations, this position is perfect for you.

If you get excited about building strong relationships with clients and facilitating internal efforts, then this position would be of interest to you.

If you are a natural multi-tasker with strong organizational skills and a fast learner with the ability to adapt to changes in a fast-paced environment, then you'll want to consider this opportunity.

The Customer Support Associate is responsible for handling all aspects of assigned customer orders and for effective communication between the customer and various internal groups.

This involves, but is not limited to, receiving and processing customer orders and inquiries in an effective, courteous, accurate, and timely manner.

The incumbent must ensure that the delivery of products is on-time while providing exceptional customer service to enhance customer satisfaction.

Here are some of the different activities you'll be asked to do:

Handle customer inquiries and issues in a professional and timely manner
Accurate and timely entry of new and/or repeat orders, forward orders to appropriate personnel, and create Master Documents in Visual ERP System
Ensure work centre documentationrelated delays are minimized
Assist in planning the production of customer orders
Work with Supply Chain Management to place orders for packaging materials and components with suppliers
Follow up on requested delivery dates with suppliers and/or customers as required for current orders
Work closely with internal departments to ensure prompt service to customers
Provide backup support to process US and Canadian paperwork required for importing bulk and components and for exporting finished goods
Participate in customer audits
Work to improve internal processes and relationships
Perform any other related duties as may be directed by the Leader
Ensure that all requirements of the JHG Quality Management System are followed
Ensure all applicable Health & Safety Management System policies & procedures and Environmental (ISO Management System policies & procedures are followed

If you've got:

Postsecondary Diploma in Business an asset
2+ years in a sales or customer service environment required, preferably within a corporate printing/packaging/manufacturing industry
Intermediate to advanced computer skills (Excel, Word, etc.)
Order management experience within an ERP environment is an asset

We'd like to hear from you

We'd like to hear from you
Please submit a resume and let us know why you are interested.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at about your needs, and we will consult with you to ensure suitable accommodation is provided._

For all feedback on equity and accommodation needs, please also contact the Human Resources department.