Manager, Membership - Kitchener, Canada - Tourism Industry Association of Ontario

Tourism Industry Association of Ontario

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Summary:
Founded in 2007, Explore Waterloo Region is the recognized Destination Marketing Organization for the Region of Waterloo.

We are a nonprofit marketing and image development organization with extensive knowledge on the development of destination profiling, awareness building programs and strategic partnerships.

Location: Kitchener, Ontario

Date Posted: 06 Jun 2023
Closing Date: 09 Jun 2023

Currently Contract Remote Position (must be located within Waterloo Region) Employer reserves the right to return to office environment.

Explore Waterloo Region is looking for a Manager, Membership & Administration to join our team to backfill a maternity leave absence for up to one year.

Reporting to the Chief Executive Officer, the Manager, Membership & Administration is responsible for the execution of tactics associated with the Membership Strategic plan, as well as oversight for organizational administration needs and platforms.

Primary Objectives:

Ensure membership continues to grow and benefits are clear and valued
Each sector of the industry is wellrepresented
Educational content for membership is timely and relevant
Membership website is wellmaintained
Ensure CRM is maintained with uptodate member and customer data

Responsibilities:

Membership

Execute membership retention and growth strategy
Ensure all new and interesting venues, attractions, accommodation are represented
Ensure membership listings/photos are up to dates/relevant
Execute EWR educational series as set out on the schedule, ensure presenters are aware of dates, create presentations, send out registration forms and follow up information upload content to member portal
Annual direct outreach to each individual member to ensure they are using all relevant assets/tools available to them
Working with Director of Special projects, create product packages that will inspire sales throughout the year leveraging new member partnerships
Produce quarterly board update on Membership division

Administration

Working with the CEO, plan the annual AGM and any other member events
Oversee the performance of organizational platforms such as Monday, IDSS, BambooHR
Pick up mail weekly and process as required
Maintain member listings on consumer site
Full responsibility for new Membership site for industry
Maintain and manage inventory of storage unit and company equipment
Manage HR postings and interview set ups for directors
Work with CEO on maintenance of Balanced Scorecard framework creation/monitoring of results

Requirement Knowledge, Skills and Abilities:

Postsecondary education or equivalent combination of education/experience in office administration and/or project management
Minimum 5 years sales experience in the tourism industry
Clear knowledge of Waterloo Region
Proven communication skills
Flexible, adaptable, and willing to travel around the region
Understanding of DMO role
Proficient in Microsoft Suite
PowerPoint, Excel, Word, Outlook
Project Management experience
Driver License required

Responsibilities - percentage of time spent on each activity.