Cafe Supervisor, Lift Coffee - Whistler, Canada - Forecast Coffee Group

Forecast Coffee Group

Verified Company

Whistler, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Lift Coffee is known for some of the best lattes and flat whites in Whistler: we pride ourselves on serving delicious drinks and food with a genuine smile. Artisan sandwiches & daily happy hours on our patio are a few more reasons that make Lift Coffee a local favourite Located in Whistler Village and steps from the Whistler Gondola, we are a small team, focused on making a positive impact with our business - from the customers and our employees to the community and our environment.

The role of
Cafe Supervisor is an essential part of our business.

As a team leader, you believe in our social purpose and company vision, and drive your team using these principles.

The supervisor works closely with the Cafe manager in guiding staff in efficient and successful daily operations of the location.

Anything that cannot be resolved must be escalated to the Cafe manager.

Our company core values should guide all decision making and communication, in the pursuit of delivering best customer experience, employee experience and anticipating what is best for the store.

The Cafe Supervisor is tasked with working alongside and supporting the manager and team. Excellent communication between the Supervisor and the team is of high importance to ensure store success.

Ongoing training and development alongside the manager will enable the Cafe Supervisor to act as manager in the manager's absence.

The Cafe Supervisor will report directly to the Cafe Manager.

Primary Duties and Accountabilities

Adhering to company policy as stated in the Employee Handbook at all times, whilst maintaining a safe and inclusive environment for staff and customers
Greeting and serving customers in a consistently friendly and confident manner
Adhering to Food Safe, Work Safe policy's, and following BC Liquor laws
Following procedures and completing tasks as set by store manager
Overseeing all daily operations and running of café during shift; allocating staff to roles/positions and when to take breaks, using the café resources and labour to maximize sales potential whilst simultaneously supporting team moral and customer satisfaction
Preparing, and overseeing the preparation of, quality foods and beverages for customers, in a timely manner
Ingredient and product ordering and planning stock levels to maximize product availability and minimize shortages
Receiving and rotating product and minimizing product waste/product loss, through structured organization and inventory management
Staying up to date on, and providing knowledge and training on, all products, policies and procedures, and providing feedback/suggestions to management on issues or improvements
Knowledge of operation and troubleshooting POS system, music and ordering systems, including updating and maintaining inventory
Cash handling according to company procedures
Create a positive learning environment by providing staff feedback in a clear, respectful, and timely manner
Assisting with schedules, adapting to schedule disruptions, and making daily adjustments, using the set labour model as a guide
Performing manager duties in absence of manager

Secondary Duties

Assisting with catering or other events outside of normal work hours
Other duties assigned by store manager or owner

Key Performance Indicators

Consistent supplier ordering, prompt receiving and storage, invoices and paperwork kept organized and uptodate.
Legal documents updated and accurate. These may include temperature charts, licenses, employee documents and product datechecks
Maintaining a professional, supportive and positive work environment for all staff
Minimize instore product waste and action taken to address this this may include promotions and specials
Ensure back of house is clean, maintained and organized at all times

Characteristics

Ability to remain calm under pressure
Employing a leadbyexample approach
Excellent communication and problemsolving skills
Ability to multitask and maintain composure under pressure
Work efficiently and with speed, in response to customer demand
Ability to accept and follow direction from management
Confident in delegating tasks and directing your team
Positive, respectful and inclusive attitude

Qualifications

Minimum 1year previous customer service experience, preferably at Lead Hand level (or higher)
Barista training and experience
Knowledge, interest and understanding of coffee, roasting processes and origin

Food Safe Level

ServeitRight Certificate

All applicants must be legally able to work in Canada

Why Work With Us?

Because we are a young, passionate company making fantastic coffee We encourage a healthy work/life balance, including flexible hours, free meals on shift and discounts across all of our stores.

We welcome employee input and provide a fun, inclusive and supportive work environment for all. We love what we do and want our staff to feel th