Spa Experience Team Lead - Whistler, Canada - Gestion Riviere du Diable Inc

Gestion Riviere du Diable Inc

Verified Company

Whistler, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision

To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

Authenticity:
we are welcoming and genuine.

With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

To offer a warm, friendly and professional welcome to guests.
To create a comfortable environment for guests.
To ensure quality and cleanliness of the site at all times.
Perform technical duties regarding water quality i.e. chlorine levels, salt levels, etc.
Ensure all guests meet with designated therapist within appropriate time.
To be a Role Model for the Spa Experience team.
To coordinate daily tasks required of Spa Experience team.
To train new spa experience team members
To assist the Spa Experience & Housekeeping Manager with performance reviews and progressive discipline reviews.
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asks & Responsibilities:

Completing the following tasks with leadership, keeping the Spa Experience team motivated and guiding the team to a high standard of service:

Support the Spa Experience team with difficult guest service situations, i.e. an upset guest.
Ensure an equal division of daily tasks within the team.
Always being available for team members for questions, extra hands, etc.
Be aware of scheduling needs of their team.
Assist in addressing any performance issues with team members.
Assist in providing feedback and performance reviews.
Knowledge of the entire site:
Help guide guest around site.
Answer any questions guests may have regarding the site.
Assist guest in arriving at correct waiting room for massages.
Knowledge of all services and products offered at The Scandinave Whistler:
Be able to explain Bath procedures to guests.
Any policies of the Spa i.e. Code of Silence.
Be Pro-active not reactive i.e. anticipate situations rather than wait for things to go wrong.
Ensure and maintain cleanliness and quality of entire site:
Site must be impeccable at ALL times.
Continuous monitoring of all areas i.e. solarium, sauna, baths.
Picking up any towels left behind.
Ensure chairs are maintained in an organized fashion, in their rightful places.
Arranging magazines in an organized fashion.
Perform Technical Duties:
Ensure to verify all baths i.e. ensure quality of all baths, test water, temperature and maintain cleanliness.
Maintain sauna fire and ambiance fireplaces at all times.
Ensure weekly water tests are completed
Ensure cleanliness and order of Locker Rooms:
Make regular tours of locker rooms to ensure cleanliness.
Clean up any towels.
Close any shower curtains.
Ensure tidiness of sink areas.
Ensure tidiness of toilet areas.
Mop Shower Floors
Mechanical Room Duties:
Check and ensure the functionality of the different pumps/motors
Report any problems to Operations Director
Ensure co-ordination between guests and Massage Therapists:
Ensure guests have arrived at correct waiting and correct time to meet their Therapist.
Perform Opening and closing procedures.
Assist in training new team members on tasks, and procedures.
All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler.
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rerequisites:

Minimum 12 years of experience customer service environment
Minimum 12 years of experience in a leadership role
Proficient with Microsoft Word, Excel, and Outlook
Energetic and positive team player
Must have great communication, and interpersonal skills
Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis
Must be available to work fulltime and attend functions after work on a semiregular basis
Clear criminal record check**For Scandinave Spa Mont-Tremblant and Scandinave Spa Montreal please review the Job Description in French as the tasks and prerequisites may differ