Ecommerce and Digital Solutions Specialist - Burlington - WS Audiology

Description

At WSA, we are pioneers in hearing health. Our goal is to change lives across all markets, channels, and price points. We are characterized by our strong focus on innovation, customer centricity and partnerships. We have a diverse range of products, services and channels that enable us to operate in multiple markets and segments within the hearing healthcare industry. Learn more about our brands on our webpage.

Position overview:

The Ecommerce and Digital Solutions Specialist is essential to managing our online B2B multi-brand ecommerce platforms and various digital solutions (i.e. Adobe Commerce, Salesforce, Wrike, etc.). This role requires a detail-oriented and analytical individual who excels at critical thinking, ability to follow complex processes and has strong troubleshooting skills.

What we offer:

• $70,000 to $75,000 annual base salary based on experience plus annual bonus

• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuing education opportunities

• Friends and family discounts + access to our employee perk program

• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

• Hybrid schedule (2 days in office Monday and Wednesday at our Head Office located at 5041 Mainway Road, Burlington, Ontario).

What you'll do:

Ecommerce and Product Management

• Manage the daily operations of our ecommerce platform including maintaining accurate product information, customer price lists, product images and promotional cart rules

• Support internal departments with the rollout of product launches and platform features

• Work closely with different departments (product management, marketing, finance) to tailor and publish products that will be shared across our multi-branded platforms.

• Collaborate with marketing and e-commerce teams to execute campaigns within platform limitations

Digital Solutions & Database Management

• Leverage existing digital solutions to efficiently support daily business operations

• Ensure our salesforce database of contacts is maintained, and populated with correct data

• Ensure adherence to established workflows and processes for all digital solutions in collaboration with internal stakeholders.

• Provide training and guidance to internal stakeholders on the effective use of our digital solutions

Customer and Operational Support

• Act as the first line of technical support, to both internal team members and customers with any issues or inquiries, troubleshooting technical issues with our digital solutions, including our e-commerce platforms

• Collaborate with global colleagues to enhance our Google Analytics to track feature usage and identify opportunities for improvement

What we're looking for:

Education, Certifications and Experience

• 2+ years of experience working with digital tools and analytical data

• Strong proficiency with e-commerce platforms and their administrative interfaces, including familiarity with backend configurations (such as Adobe Commerce/Magento, Shopify, Amazon AWS)

• Proactive and demonstrated ability to identify patterns in data and highlight oddities to prevent errors before occurring

• Demonstrated ability to solve problems quickly using knowledge of digital platforms

• Highly analytical and data-driven approach to problem-solving

Analytical and critical thinking

• Pattern awareness

• Ability to follow logical processes

• Proficient with Microsoft Excel (Filtering, VLOOKUP's, Pivot Tables, Organizing Data)

• Strong troubleshooting ability

• Exceptional attention to detail accuracy

• Highly organized and adaptable, with the ability to manage and complete multiple tasks in a timely manner

• Excellent written and verbal communication skills, with a collaborated approach to working with cross-functional teams and customers

WSA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

WSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via