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    Dispatcher - Toronto, Canada - Bevertec

    Bevertec
    Bevertec Toronto, Canada

    Found in: Talent CA C2 - 6 days ago

    Bevertec background
    Permanent
    Description
    Security Guard / Dispatcher
    Toronto, ON
    $22-$24.00/hr
    Permanent

    Shift time: rotating afternoons and nights

    Responsibilities
    • Fill last minute open shifts in a collaborative team environment
    • Receive incoming emergency & non-emergency calls and address issues in a timely manner
    • Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
    • Documenting all information into comprehensive reports
    • Escalating situation to Team Leads as required
    • Remain calm under pressure and be able to multitask during high call volumes
    • Be able to prioritize and dispatch accordingly
    • Communicate with staff, supervisors, and management to schedule staff to cover shifts
    • Update and maintain in-house scheduling database
    • Schedule staff in accordance with agreed Elite policy and procedures
    • Interact with Police, Fire Department, and EMS where necessary in support of field staff
    • Attendance Management in ensuring coverage for sick, vacation and employee leaves
    • Performs audits on CCTV to ensure field staff are adhering to company policies
    • Communicates any team concerns/issues with Area Managers

    Qualifications:
    • Experience in staff scheduling 1-3 years
    • Excellent written and verbal communication skills
    • Superior customer service skills, including exceptional telephone etiquette
    • Organizational skills and ability to multitask in a fast-paced environment
    • Security experience an asset
    Please apply online or send your Resume directly to

    CH123
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