Stock Room - Oakville, ON
1 day ago
Job description
Stock Room & Customer Support Coordinator
The Industry:
Have you always wanted to join a booming industry that promotes health, fitness, fun, and lifestyle?
Where participation rates are higher than ever before and growing
With members who are engaged and passionate
The golf industry is thriving worldwide
And… we have the market leading, game changing products for our customers
About MGI
Since 1993, MGI has grown to become one of Australia's leading golf wholesale companies and has expanded across the USA and Canada, delivering quality products and outstanding service worldwide.
The opportunity:
We're looking for someone who loves keeping operations moving and enjoys helping customers. This is a hybrid role that connects the dots between our stockroom and customer support—so orders go out accurately, returns move smoothly, and customers get fast, clear updates without being bounced between departments.
A perfect mix of hands-on, administration and customer service, this role will suit someone who has an eye for detail, polished communication skills and a problem-solving mindset to turn logistics puzzles into win-win situations.
During your day-to-day; you'll be the go-to person who owns both stock movements and linked customer communication:
Stockroom & order flow
- Receive inbound goods and deliveries, check quantities and basic condition.
- Pick, pack, and dispatch daily orders with strong accuracy and care.
- Keep the stockroom safe, tidy, and efficient (dispatch/receiving areas clear, ongoing organisation).
- Manage rubbish and recycling from deliveries and stockroom/office waste streams.
Returns & inventory coordination
- Coordinate end-to-end returns: receive, log, triage, and progress to the right outcome (restock/refurb/service/dispose).
- Support inventory movements and stock checks, ensuring records are accurate and teams stay aligned.
- Coordinate items moving through operational stages (including product moving out of C5 where applicable).
Customer support
- Own customer enquiries related to tracking, deliveries, delivery issues/exceptions, returns status/next steps, dispatch timing, and inventory/status queries.
- Liaise with freight partners/carriers to resolve delivery exceptions and keep customers informed.
- Maintain clear, accurate notes in relevant systems—so issues get resolved faster with fewer follow-ups.
- Assist the Sales and Service Departments with customer service and administration.
Your experiences in the following areas will set you up for success in this role:
- Experience in stockroom operations, logistics, dispatch, or a similar hands-on environment
- Confidence handling customer communication (email/phone) with a calm, solutions-first approach, resulting in a superior customer experience.
- Proficient administration and data entry skills, that takes a customer centric approach
- Strong attention to detail— you'll take pride in accuracy and value it's importance (orders, returns, and stock updates)
- Comfortable using various computer platforms/tools (ERP's, order platforms, courier portals, emails)
- A proactive mindset: you see what needs doing and thrive on getting the job done.
- Team-first attitude and willingness to jump in where needed
Bonus points if you have: experience with returns processes, courier claims, inventory control, or coordinating cross-team workflows.
A hands on role, you'll be physically fit to perform the practical requirements of the position and be comfortable manually lifting up to 20kg (44lbs).
What you'll love about working with MGI
Our core values are demonstrated in all that we do; Communication, Honesty, Respect, Resilience, Responsibility, and Leadership.
- You'll own a role that really matters—your work directly improves customer experience and stockroom efficiency
- A practical, supportive team with global connections (including counterparts in Las Vegas, and the global head office in Australia)
- A business that's growing internationally with strong, well-known products and brands
- We recognise our success is largely dependent on the work of our teams And so, we love to celebrate the milestones along with them.
- Competitive salary packaging, including Medical Benefits and Employee Assistance Program available.
How to apply
Send your resume and a short note about why this role appeals to you and what you will bring to our team.
Please note: all offers of employment made are contingent on the return of a clean police background check as per standard onboarding policies for all new employees.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee assistance program
- Extended health care
- Paid time off
Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your notice period?
- Are you willing to provide a National Police Background check for employment?
Work Location: In person
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