Bilingual (French and English) Client Advisor - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?
Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services.

Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning.

If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

What will you do?

Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
Escalate complex and/or unresolved issues to the appropriate next level of escalations
Document all activities to ensure that the client's history is accurate for the purposes of escalations and trending
Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and cooperation. Responsible for ongoing personal development and information sharing

What do you need to succeed?

Must-have

Fluent in both English and French
Exceptional written and oral communication skills in French and English
Customer Service experience in a banking or call center environment
Analytical thinker with a knack for problem solving

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
Flexible work/life balance options
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies

LI-Hybrid

LI-POST

Job Skills
Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management

Additional Job Details

Address:

180

WELLINGTON ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.