- Act as the single point of contact for the fleet
- Plan and schedule deliveries to ensure operational efficiency & customer satisfaction.
- Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, load delays or cancellations, etc.
- Communicate with customers as to any delays
- Continually monitor road and weather reports and communicating any delays that may occur in order to keep our fleet safe on the roads.
- Candidate must possess exceptional interpersonal and communication skills
- Strong attention to detail and a high degree of accuracy
- Must be team player with strong commitment to quality and customer service
- 1 year of transportation dispatch experience an asset
- United States experience an asset
- Transportation industry knowledge and experience an asset
- Must have strong geographical knowledge
- Knowledge of (AS/400, Excel and Lotus notes) an asset
- Ability to evaluate data and options for action and to reach sound conclusions
- Able to deal with sensitive issues in a tactful, diplomatic, and professional manner at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Very organized, with excellent multi-tasking and problem solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude
- 100% employer paid group benefits (after 3 months)
- RRSP match program (after 3 months)
- 20% discount to Goodlife Fitness
- Employee & Family Assistance Program
- "Open Door" Culture
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Dispatch Planner/ Operations Support - Airdrie, Canada - xtl
Description
Job Description:
The Dispatcher is responsible for planning, dispatching and troubleshooting. This includes maintaining communication and data integrity throughout in order to prevent systemic service failures.
As a Dispatcher you will ensure the day to day commitments to our customers are executed as promised. Your creative ability to find solutions and develop relationships will play a key role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused, detailed oriented and strives to ensure customer commitments are delivered.
Schedule: This is a 4 day on/ 4 day off schedule 5am - 3pm.
*On call component is required
* Must be flexible as you may be required to cover vacation and sick calls of other members of the team.
Operations Support will include a variety of duties including reports, operating satellite phones, a driver payroll element, and other tasks that may arise.
Location: Airdrie, AB
Responsibilities:
Skills & Abilities
XTL Offers:
Expected Start Date: Immediately
Job Type: Full-time
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