Client Services Manager - Mississauga, Canada - Think Logistics Inc.

Think Logistics Inc.

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Position Details:

Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met.
Cultivation of client service with the foresight to be able to expand additional client program opportunities within Think Logistics.
Responsible for new item setup, item maintenance, and inventory cycle counting.
Manage the receipt and release of client orders, ensuring all client orders are shipped in a timely manner as per customer service level agreements.
Address any client issues, concerns or opportunities in an expeditious manner.
Responsible for collecting, reporting and analyzing customer performance data, and presenting customer KPI's and SLA performance.
Contribute to companywide continuous improvement initiatives.
This position is primarily a Monday/Friday position, but from time to time, this employee will be required to provide extended hours, off hours and weekend coverage if required.

Qualifications:

A minimum of 2 years' logistics customer service experience, preferably from a third party logistics environment, and ideally in a client coordination role.
Past experience in a customer facing role, preferably within a customer service or client support role.
General understanding of full complement of supply chain and logistics functions, including shipping, receiving, warehousing, etc.
Very strong working knowledge of ERP/WMS
Excellent PC skills, including MS Excel, Word, Outlook and Access.
Exceptional customer communication skills is a must.
Extremely organized individual capable of multitasking and remaining calm in stressful circumstances.
Strong communicator with a demonstrated ability to work in a team based environment and capable of working effectively with all levels within an organization.
Proven ability to create, manage and maintain strong customer relationships

Benefits: