Mortgage Agent, Inside Sales - Toronto, Canada - RFA Canada

RFA Canada
RFA Canada
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

RFA's residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank.

RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending).

Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.

RFA's strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation.

Through building a competitive broker experience and solutions-oriented product suite, RFA's goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.


The Opportunity
Core Responsibilities

  • Respond to client inquiries regarding current mortgage needs in a timely manner that is accordance with agreed upon departmental guidelines.
  • Action opportunities to sell new mortgages and bridge financing to existing clients; retain existing clients through excellent customer service and finding solutions to current mortgage needs.
  • Escalate files for exceptions where it reasonable to do so.
  • Record interactions and details of activities on client file.
  • Work with RFAMC Customer Service and Renewal teams in support of all mortgage retention activities.
  • Maintain knowledge of, and adhere closely to, established corporate mortgage policies, procedures and processes to produce high quality files that comply with current standards and regulations.
  • Provide feedback to management to help identify enhancements that can improve overall retention.
  • Assist team members with problem resolution by providing and sharing information and experiences.
  • Attend meetings and training seminars as required.

What you can bring to RFA:

  • Minimum of 2 years' experience with residential mortgages
  • Experience across various areas of residential mortgage sales, administration and/or servicing is an asset.
  • Currently licensed as a Mortgage Agent in Ontario
  • Previous experience as a mortgage agent or broker
  • Working knowledge of the principles of credit analysis and risk management
  • Pleasant and professional telephone manner and attitude
  • Residential or commercial underwriting experience is an asset
  • Ability to understand financial statements and assess financial viability
  • Working knowledge of mortgage administration processes and documentation
  • General knowledge of real estate, mortgage legislation and land title systems
  • Working knowledge of PC and MS Office software in a Windows environment

Benefits of Working at RFA:


  • Health & Dental Care
  • Vision Care
  • RRSP Match
  • Vacation & Personal Days
  • Hybrid work conditions
  • Health & Wellness Spending
  • Highly motivated and customer focused
  • Developed professional sales, negotiation, and relationship management skills
  • Demonstrate ethical behaviour and conduct at all times
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to establish and maintain strong internal and external relationships
  • Ability to handle high volumes and tight turnaround times

Accessibility
Accommodation is available upon request for applicants and employees with disabilities.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process.

Any information received relating to accommodation will be addressed confidentially.
More jobs from RFA Canada
See all jobs of RFA Canada