IT Co-op - Toronto, Canada - Dumas

Dumas

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dumas is a leading full-service mining contractor operating in the Americas. The company's client list includes some of the world's largest and most respected mining companies.

Dumas is the contractor of choice for the most technically challenging underground projects, including mine construction, full-scale mine development, production mining, mine services and engineering.

DUMAS is looking for an
IT CO-OP STUDENT to commence in the Fall Term, 2023. This may be a 4, 8 or 12-month term, dependent on the Universities' or College's criteria. This position would be an excellent opportunity for talented students who wants to broaden their experience and be part of a winning team. You will be mentored and coached by the Lead Service Desk and User Experience.

Specific Duties and Responsibilities:

Work directly with internal customers to resolve incidents/requests as well as provide training surrounding computers, smartphones, tablets, MFP machines.
Provide support for endpoint devices, following instructions from the lead.
Deploy hardware and software as required including new user and site setups.
Follow and contribute to improve procedures and documentation that meets the business needs.
Accurately updating IT asset inventory and software licensing.
Comply with policy guidelines, and within timeframes as defined in the IT team's SLAs and/or project requirements.
Accurately document any interactions with customers in the call tracking database.
Other duties as required and assigned/approved by lead.

Competencies, Skills and Knowledge:

Excellent oral and written communication skills in English, French and/or Spanish. English is mandatory, Spanish is an asset.
Enrolled in a technology related program.
Organized, selfmotivated.
Customer service oriented.
Dumas is an international company, thus travel may be required.
Lift minimum 40 pounds comfortably.