Bilingual Collections Officer - Toronto, Canada - Vault Credit Corporation
Description
Collections Officer
Required Skills and Responsibilities
- Strong written and oral communication in English and French are essential.
- Evaluate a situation, promptly notify customers on deficiency, effectively negotiate full payment/settlements and/or set up payment arrangements if applicable.
- Determine when files are to be sent to a collection agency or for legal action.
- Handle bankruptcies/proposal and file the proof of claim.
- Good mathematical skills and ability to understand payment histories, arrear and deficiency calculations.
- Ability to learn and understand leasing contracts, in order to successfully enforce them when collecting the delinquent accounts.
- Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance to all policies and legislation.
- Handle confrontational or stressful interactions, efficiently always deescalate complaints while treating customers with integrityrequires strong problem
- Follow company policy and processes and work within all provincial and federal guidelines.
- Ability to multitask and successfully perform in highpace environment.
- Flexible and supportive to take on other tasks as Management may request.
Requirements:
- 35 years collections experience
- Postsecondary education
- Good English and French oral and written skills
- Strong computer skills and ability to learn new software systems.
- Proficiency in Excel and word
- Ability to multitask and successfully perform in highpace environment.
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