Bilingual Collections Officer - Toronto, Canada - Vault Credit Corporation

Vault Credit Corporation
Vault Credit Corporation
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Collections Officer

Required Skills and Responsibilities

  • Strong written and oral communication in English and French are essential.
  • Evaluate a situation, promptly notify customers on deficiency, effectively negotiate full payment/settlements and/or set up payment arrangements if applicable.
  • Determine when files are to be sent to a collection agency or for legal action.
  • Handle bankruptcies/proposal and file the proof of claim.
  • Good mathematical skills and ability to understand payment histories, arrear and deficiency calculations.
  • Ability to learn and understand leasing contracts, in order to successfully enforce them when collecting the delinquent accounts.
  • Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance to all policies and legislation.
  • Handle confrontational or stressful interactions, efficiently always deescalate complaints while treating customers with integrityrequires strong problem
- solving skills.

  • Follow company policy and processes and work within all provincial and federal guidelines.
  • Ability to multitask and successfully perform in highpace environment.
  • Flexible and supportive to take on other tasks as Management may request.

Requirements:


  • 35 years collections experience
  • Postsecondary education
  • Good English and French oral and written skills
  • Strong computer skills and ability to learn new software systems.
  • Proficiency in Excel and word
  • Ability to multitask and successfully perform in highpace environment.
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