Valet - Toronto, Canada - Easton's Group of Hotels Inc.
Description
Objective:
- To provide a sense of arrival and departure consistent with Residence Inn by Marriott standards and hotel policies, while exceeding the guest's expectations.
Responsibilities:
- To drive, park and return guests' vehicles from point of arrival to designated area and to point of departure in a manner consistent with Residence Inn by Marriott standards and regulations.
- To achieve the highest level of guest satisfaction by providing quality service and maintaining performance standards.
- To resolve guest complaints, compliments and suggestions in a professional manner.
- Voluntarily carry luggage for guest checking in or out according to standards.
- To handle guest vehicles in such a manner that the guest will always find it as it was left (radio, seat, etc.).
- Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
- To document any damage on incoming vehicles.
- To complete all documentation required.
- To keep vehicle keys secure.
- Ensure safety of guests and guests belongings.
- To retrieve guest luggage from guestrooms as required.
- Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants and events.
- To maintain a clean ground as necessary outside the front door.
- To provide guests with claim tickets for every item stored.
- To provide guests with transportation using only authorized and licensed vehicles.
- To maintain a neat and organized storage area for storage of guest belongings.
- Demonstrate a high level of integrity.
- To report for duty with a professional appearance and dress to standards.
Must be available to work evenings, weekends and holidays.
Must be eligible to work in Canada
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