Customer Service Representative - Mississauga, Canada - TST-CF Express

TST-CF Express
TST-CF Express
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

About the Company
Founded in 1928, TST-CF Express provides LTL service within Canada from 24 locations and between Canada and the U.S. through its strategic partnership with Saia LTL Freight.


Job Duties and Responsibilities

  • Investigate and resolve service failures, collaborate with appropriate departments to prevent reoccurrences
  • Tracking and tracing of shipments throughout our system and those of our agents
  • Manage and document customer complaints

Qualifications Required

  • Strong service ethic, interpersonal and customer service skills
  • Teamoriented and able to work collaboratively and independently.
  • Knowledge of AS/400 system an asset
  • Intermediate skills in MS office
  • Resourceful and good problemsolving skills
  • Experience in the transportation industry an asset
  • Comfortable in a fastpaced work environment

Work Hours:


  • 9:00 a.m. to 5:00 p.m., Monday to Friday,
  • 1⁄2 hour schedule unpaid lunch break

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Extended health care
  • Paid time off

Schedule:

  • Monday to Friday
  • Morning shift

Experience:


  • Customer service: 2 years (preferred)
Trucking Industry: 2 years (preferred)


Work Location:
One location
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