Computer Help Desk Supervisor - Edmonton, Canada - Deva Applications Ltd.

Deva Applications Ltd.
Deva Applications Ltd.
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 2 years to less than 3 years
- or equivalent experience


Work setting:


  • Consulting firm

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:


  • 34 people

Computer and technology knowledge:


  • Device drivers
  • Networking hardware
  • Internet

Transportation/travel information:


  • Public transportation is not available

Work conditions and physical capabilities:


  • Work under pressure
  • Tight deadlines
  • Attention to detail

Workplace information:


  • Remote work available

Health benefits:


  • Dental plan
  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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