Quality Assurance Specialist - Markham, Canada - Telecon Inc

Telecon Inc

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The QA Specialist will be responsible for covering the geographic territories of Markham, Vaughan, and Peel Region._

The
Quality Assurance Specialist is responsible to provide quality audits and environment health and safety audits for the Eastern Ontario region.

This includes health and safety, field, and documentation audits in accordance to Promark-Telecon standards. The QA Specialist is also responsible for supporting field and Supervisor staff in their region.

RESPONSIBILITIES:

Perform audits of locates per Promark protocols for quality, individual performance, nearmiss and damage monitoring and response
Perform health and safety inspections
Perform damage investigations to determine root cause and corrective action
Generate audit, inspection and investigation reports
Monitoring to ensure that corrective actions and work method adjustments are carried out by Locators
Deliver seasonal and ad hoc training to operations staff
Provide locate technical assistance to Locators onsite and remotely
Investigation and response to Bell Canada locate (billing) rejects via Bell Canada CMS
Vacation coverage for the Supervisor
Oncall coverage (24/7) for emergency locates including performance of locates as required
Acts as a change agent by inspiring and driving core company values such as; health and safety, experts in our line of business, and promoting team work.
Maintains effective communication with our partners, including customers, suppliers, and subcontractors.

REQUIREMENTS:

Minimum 5 years' experience in the field of Damage Prevention.
Must have a full "G" license, as well as a good driver's abstract and available to travel across Ontario.
Confined Space Entry training an asset.
Strong client relationship management skills.
Excellent leadership and communication skills, both verbal and written.
Ability to work in a fast paced environment and to manage multiple priorities and initiatives.
Strong data analysis and the ability to translate data into conclusions.
Excellent capacity to resolve operational issues.
Strong planning and organizational skills.