Senior Analyst Workforce Planning - Québec, Quebec

Only for registered members Québec, Quebec, Canada

1 month ago

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Job summary

We are looking for a highly analytical and operations-focused Senior Workforce Planning Analyst to join our Enterprise Contact Centre team.

Responsibilities

  • Oversee intraday workforce management across enterprise contact centre teams
  • Monitor real-time adherence, service levels, and staffing variances
  • Execute and refine scheduling strategies to meet dynamic business needs
  • Analyze performance metrics (AHT, occupancy, etc.) and correlations to provide insights

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