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    Receptionist Needed - Winnipeg, MB, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Winnipeg, MB, Canada

    1 week ago

    Default job background
    Description
    opt-Job Schedule__ Full-Time
    __opt-Job Type__ Permanent
    __opt-Brands__ PULLMAN
    __We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Do what you love, care for the world, dare to challenge the status quo #At Pullman, you'll find social, stylish, and game-changing ways to unleash your athletic energy.

    Our hotels act as living canvases, designing creative environments shaped around you.

    Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques.

    Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed.

    He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives.

    Report regularly on happening to Supervisors / Night Manager (if on shift).
    Monitor Employees performance/ Coaching
    Handle guest complaints and report to manager
    Attend training classes as per schedule
    of all Is aware of the daily activities and has product knowledge the hotel facilities
    Ensure panic report is printed during the shift at least twice.
    Update and check guest information into the computer after a complete check in.
    Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.

    Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.

    Handle issuance of guest room key cards and ensure effective control for guest security.
    Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
    File daily reception report and documents systematically.
    Print panic report (at least twice a shift).

    At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.

    Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.

    He/she is familiar with all related company documentation and especially with the relevant Accor Standards for his/her field of responsibility.

    Ensure proper care of all equipment and furniture entrusted for Heartists use.

    Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.

    Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.

    Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).

    Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

    Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
    Does not disclose any financial information or any other information of the Accor Hotels.
    Experience with Front Desk Operations.

    Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

    Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence.

    Be an ambassador for the brand and y
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    The RoleTo supervise the assigned station / section, produce a consistent, high-quality product, ensure a courteous, professional, efficient and flexible service consistent with Accor Standards Polici
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