Customer Sales and Service Representative - Toronto, Canada - Peak Performance Human Resources Corp.

Peak Performance Human Resources Corp.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION

Customer Sales and Service Representative

N-Two Medical Inc an established leader in the nitrogen services industry and is a Health Canada licensed distributor of medical grade liquid nitrogen.

We provide reliable delivery of LN2 to over 600 customers in Ontario.

Our on-site Quality Control and other experienced personnel present a personal level of experience providing the highest quality of product and cost-effective service.

We are adding an experienced Project Coordinator to grow an already successful medical division.

Key Responsibilities:

The Customer Sales and Service Representative is primarily responsible for facilitating the growth of the medical delivery division through excellent sales and customer service including some business development, act as a liaison and provide superior office support.

Business Development

Learn the company's mission and available products and services
Understand the customer needs and requirements
Build relationships with and educate clients about available products and services and how to purchase them
Maintain and expand the database of prospective customers Represent and work closely with our Vendors
Close sales and achieve monthly quotas/goals
Process outbound and inbound calls to and from existing clients as well as resources to find

- new clients.

Participate in relevant trade shows
Resolve customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Implement processes to improve products and services.

Liaison

Communicate with materials suppliers and vendors
Make travel arrangements for employees, when needed
Schedule deliveries and drivers
Liaise and consult with clients, staff and suppliers
Negotiate contracts and deals
Network with prospective clients and industry peers and competitors
Collaborate with other departments for the common purpose of maximizing revenues
Attend events and industry functions as a representative of the company

Office Support

Provide some office support including customer and employee support
Interact with clients either by phone or in person
Provide bookkeeping assistance when bookkeepers are on vacation

1 of - Two to three years' experience working in a sales-driven environment

A genuine passion to help others
The ability to genuinely listen to customers, formulating a personalized response to their needs
The curiosity to understand how things work with the intention of improving service.
A knack for problemsolving with keen attention to detail
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multitask, prioritize, and manage time effectively
Proven ability to meet and exceed sales quotas
Proficient in Microsoft Office
Excellent verbal and written skills
Willingness to work a schedule as determined by sales, customer, and business needs
Open availability to work on the weekends
Availability to travel as needed
Broad business knowledge
Ethical behavior
Excellent networking skills
Accounting and finance experience, preferred
Proven track record of positive performance in a related field
Superb communication and interpersonal skills