Technical Support - Saint-Laurent, Canada - Avery Weigh-Tronix

Avery Weigh-Tronix
Avery Weigh-Tronix
Verified Company
Saint-Laurent, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Technical Support

  • Remotely support customers throughout North America
  • Working with customers to address and resolve requirements including training, support, configuration and feature requests
  • Must be selfmotivated and be able to provide timely resolutions customer issues
  • Assist developers with entry level programming of new feature and provide testing support for the development team
  • Assist technicians with technical questions on basic setup of ZM indicators
  • Assist technicians and customer on testing equipment and devices using serial or ethernet communications

Responsibilities and Duties

  • Assist customers with support, training, installation, configuration and feature requests
  • Managing customer requests from initial contact through to resolution or escalation
  • Prioritize customer requests based on priority
  • Assist customers with data recovery and data integrity issues (primarily SQL)
  • Maintain costumer communications in ticketing system
  • Keep customer documentation up to date
  • Work with our service group to install new products and solve issues relating to the customer installation
  • Work with developers to implement and test new features
  • Perform tasks to reproduce and troubleshoot defects or unexpected results
  • Work with hardware devices related to scale industry
  • Track time and submit time sheets for work completed
  • Conduct entry level programming of with SQL language. Programming responsibilities may increase with time.
  • Maintain support tickets in Ticketing website ensuring they are answered, followed up and closed upon completion
  • Configure and test and train user on AWTX hardware and software as required.

Skills

  • Multilingual: English and French. French is a requirement
  • Good communication skills written and oral
  • Selfmotivated
  • Critical thinking
  • Good problem solving skills
  • Ability to work in fast passed environment
  • Excellent understanding of Transact SQL
  • Experience with Windows 7, Windows 8, and Windows 10
  • Experience with Microsoft Office
  • Knowledge of Windows Server 2008, 2012, & 201
  • Experience with Microsoft SQL Server
  • Fundamental understanding and working knowledge of network concepts such as DNS, DHCP, TCP/IP, VPNs and routing
  • Knowledge of Wireless networking

Requirements:


  • On call duty required on rotational basis (30% to 40%)
  • Root cause analysis, problem solving

APPLYNOW

Job Types:
Full-time, Fixed term contract

Contract length: 3-6 months


Benefits:


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Saint-Laurent, QC
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