Manager, Cash Management - Nanaimo, Canada - CWB Financial Group

CWB Financial Group

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At

CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors

We do this by:

Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do

CWB is a bank built for business owners

Our core focus is to become the best fullservice bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.
The opportunity
The Manager, Cash Management is responsible for leading the team in the setup and ongoing maintenance of cash management products and services including preparation, completion, administration, and distribution of documentation. Leader will have oversight and be the primary contact for troubleshooting, escalation, and compliance/regulatory accountabilities. This role is a key resource in supporting the growth and retention of the banking centre portfolio of diversified clients, and their everyday operational banking needs.
The Manager, Cash Management future accomplishments:
Lead the Cash Management Specialists to work closely with the Banking Centre, Real Estate, and Equipment Finance teams, to recommend effective full-service business banking solutions to clients to meet Banking Centre financial objectives.-
Ensure team is collecting all manual fees for Cash Management Services and programming monthly service fees to be collected (CAFT set-up, RDC set-up, RDC monthly fee, etc.) as well as overseeing the accurate execution of client processes and account reviews, to ensure mínimal fee reimbursements and reversals (service charges reversals, customer goodwill, and third-party reimbursements) to clients due to preventable Banking Centre errors.-
Ensure that Cash Management Specialists are working alongside the Cash Management sales, Commercial, Real Estate, and Equipment Finance partners, as an effective part of the Banking Centre "Deal Team".-
Oversee the Cash Management Specialist team's participation in marketing campaigns, and local market initiatives including consistent use of the CRM reporting tool.-
Ensure that team members are following operational guidelines for KYC and AML.-
Oversee team participation in all Head and Regional Office requests for file audits and remedial ("clean-up") projects and ensure that all team members are properly managing all required reports.-
Accurately complete all administrative updates including ownership structure changes, signing authorities, and client authorizations on the banking system, physical account file and for Cash Management Services utilizing COMET.-
Liaise with Bank Operations and Compliance at inter Banking Centre, regional, and Head Office levels-
Provide ongoing leadership, formal and informal coaching to direct reports, to develop their administrative and client support skills and confidence as well discuss future career goals and development plans.
Core know-how & experience requirements
Post secondary diploma or degree in a related field (Business, Commerce, Finance, or Sales & Marketing).Foundational knowledge and experience
Minimum 4 years banking experience of which 2 years in a business or other banking support and administrative role.-
Strong background in cash management, treasury management, payments, merchant services, liquidity, and investment products and services.-
Excellent knowledge of cash management products, services, service fees, and renewal terms.-
Working knowledge of Payment Canada Rules, knowledge of deposit and investment products, and understanding of business and cash management market knowledge-
A passionate leader and coach who can effectively motivate a team and be a role model for team performance, employee engagement, and career progression.-
Self-starter with a strong sense of teamwork, who proactively seeks out business opportunities and is willing to be accountable for the success of the Banking Centre Cash Management business.-
Strong ability to respond and resolve service and problem issues including navigating through Corporate Office departments and inter Banking Centre cooperation.-
Ability to create a positive work environment where employees are motivated to do their best.

Why work with us?

Your success is our obsession And our awardwinning culture & benefits back it up.

Proudly recognized by Great Places to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterston Human Capital's Most Admired Corporate Culture 202- Wellness matters_.

We offer an award-winning benefits package that includes: