Technical Consultant - Toronto, Canada - The Co-operators

The Co-operators

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:

CGL

Number of Positions: 2

Language:
This role operates in English.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

There are 2 positions available.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Emerging Business Model (EBM) Tech team exists to deliver contextually relevant financial security that delight customers and partners in their moment of need.

We design, build, and deliver digital first platform and services that enable data differentiated and hyper-personalized insurance propositions within ecosystem partners' experiences.

When you join EBM Tech, you'll instantly become a key member of an agile, energetic, and ambitious digital platform engineering team.

If you like the idea of engineering innovation at scale through digital, analytics, automation and contributing to a wide variety of next-gen integrated propositions, we think you'll love working at EBM Tech

As the Technical Consultant you will be accountable for the availability, stability, integrity and efficiency of highly complex technology deployments across several technical platforms and environments.

With a focus on EBM platform operation, the incumbent will ensure that technical services in that area are provided to clients to meet both the current and future business needs, and that defined service levels for performance and availability are being met.

This includes research, design, procurement, implementation, complex incident response, project consulting, and ongoing maintenance to provide technical leadership and guidance to others.

How you will create impact:

Act as a central point of contact for complex and critical platform operational issues and be responsible for the proactive management of complex technical problems from an operational perspective.
Determine root cause of issues, analyzing system statistics, behaviours or incidents to identify trends and then implementing procedural and or technical changes to resolve issues.
Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
Ensure technical environment is stable and working at the optimum level by providing ongoing technical support and maintenance of complex technologies, both internal and outsourced.
Develop and establish operational processes and procedures to monitor and control various production and test environments.
Manage and evaluate ongoing system performance, reporting results to management.
Ensure system configuration and data backups/restores are performed to ensure recovery from error or outage, that BRP documentation is developed and maintained and current knowledge of plan executables is maintained in order to respond to emergencies in accordance with BRP.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
You have strong communication skills to clearly convey messages and explore diverse points of view.
You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have seven years of technical experience in progressively complex technical environments.
You have a degree in Information Technology, or in Computer Science, or equivalent technical experience.

What to expect:

Working in a teamoriented, collaborative environment
Extended work hours, including evenings and weekends, may be required.
Rotational oncall schedule, with shifts during evenings and weekends.

What's in it for you?:

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment proces