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    Head of Design and Digital Product, Commerce and Communications Technology, - Old Toronto, Canada - Scotiabank

    Scotiabank
    Scotiabank Old Toronto, Canada

    4 weeks ago

    Scotiabank background
    Description

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

    We are looking for a Head of Design and Digital Product, Commerce and Communications Technology. Reporting to the VP of Commerce, the chosen candidate will contribute to building, inspiring, and leading the teams responsible for Scotiabank's digital communication capabilities, storefronts, personalization, and marketing technology ecosystem. This role involves collaborating closely with internal teams such as Engineering, Marketing, Analytics, and Channel Enablement to drive business results and provide strategic guidance. The focus is on leading the discovery, development, and execution of technology roadmaps that deliver outstanding client experiences. Additionally, the role entails supporting the development and refinement of technology and orchestration to enable engaging digital journeys across channels. The ideal candidate is familiar with large enterprise technology, agile development, and excels in managing business cases, RFPs, and stakeholder relationships.

    This role plays a critical part in enhancing communication, commerce platforms, and personalization capabilities by prioritizing impactful features, driving effective digital product development from concept to launch to optimization.

    As the Head of Product, responsibilities include:

    • Envisioning, developing, and building successful digital vision, strategy, and capability products.
    • Setting short- and long-term product vision, strategy, and execution.
    • Utilizing technical and operational knowledge of commerce technological product suites.
    • Advocating for personalized customer experiences through innovation.
    • Leading and mentoring a strong team of product owners and designers.
    • Collaborating with cross-functional teams to deliver high-quality products.
    • Prioritizing, negotiating, and removing obstacles to ensure quality product delivery.
    • Encouraging data-informed decision-making and hypothesis-driven product development.
    • Ensuring operational effectiveness and compliance with Scotiabank's values and principles.

    Experience and skills required:

    • Minimum of 10 years in building customer-facing digital products and cross-channel orchestration.
    • Deep domain knowledge in data and personalization.
    • Understanding of the digital banking ecosystem and modernization efforts in Canada.
    • Proven track record in managing key stakeholders and achieving product vision through execution strategy.
    • Strong problem-solving skills and ability to inspire cross-functional teams.
    • Curiosity and experimental mindset for driving innovation.
    • Excellent communication, organizational, and analytical skills.
    • Experience in Agile methodologies.

    What's in it for you?

    • Diversity, Equity, Inclusion & Allyship.
    • Accessibility and Workplace Accommodations.
    • Upskilling opportunities, competitive rewards program, and community engagement initiatives.

    Work arrangements: Hybrid

    Location(s): Canada : Ontario : Toronto

    Scotiabank is a leading bank in the Americas, guided by the purpose of helping customers achieve success through a range of services. We value diversity and inclusivity in our workforce and provide accommodations for all individuals. If you have the skills and experience for this role, apply directly online!



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