Customer Service Representative 1 - Red Deer, Canada - The City of Red Deer

The City of Red Deer

Verified Company

Red Deer, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Function/Purpose:

The Customer Service Representative 1 provides quality customer service to ensure customer's transactions are processed accurately and their inquiries are handled appropriately.

The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services.

This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

Job Requirements:

Completion of Grade 12 or equivalent.
Two (2) years of customer service experience with regular cash handling in a busy environment.
Personify The City's Values and RISE Principles (Respect, Integrity, Service and Excellence).
Proficiency for computerbased systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
Exceptional Customer Service skills and possess the skills to thrive within a team environment
Ability to handle difficult situations and customers
Effectively manage and prioritize a high volume of tasks within a busy environment.
Demonstrated high level of verbal, written and listening skills
Must be able to stand for long periods. Must be able to lift 25 pounds regularly.

Current Standard First Aid Certification

Affiliation:
Canadian Union of Public Employees, Local 417

Remuneration:
$24.88 to $26.34 per hour.

Hours of Work:
Hours of work as scheduled with no minimum guarantee. Shifts scheduled for days, evenings, weekends and early mornings to meet the needs of the facility.

Please Note:
More than one position may be filled from this posting.