- Assist PCN programs by coordinating referral appointments and working with insurance companies and care providers to share essential patient information
- Develop relationships with various community health resources to support patients requiring treatment and referrals
- Reviewing referrals to PCN programs and scheduling appointments using designated software and other computer applications
- Ensure referral forms have been completed and that relevant information is included with referrals
- Communicate receipt of referrals back to referring health practitioners
- Administration-related procedures which are program specific:
- Schedule, confirm and book patient appointments and referrals
- Maintain patient records accordingly
- Utilize EMR for appointments and patient information
- Provide general administrative support where needed
- High school diploma
- Completion of a post-secondary Medical Office Assistant program
- A minimum of two (2) years related administrative experience in a medical office required
- Patient advocacy experience is an asset
- Demonstrates ability to look for innovative solutions when managing tasks
- Strong oral, written and analytical skills; self-directed and accountable
- Ability to maintain patient privacy and confidentiality
- Attention to details and problem-solving skills
- Able to work independently and demonstrates ability to be proactive in completing duties
- Strong organizational and time management skills, including the ability to handle multiple assignments and tasks while meeting deadlines
- Ability to remain calm in difficult situations and deal effectively with those who are in distress
- Ability to maintain effective working relations with employees and customers
- Ability to maintain accuracy while multi-tasking or working under pressure
- Ability to collaborate with other multi-disciplinary team members
- Ability to follow directions closely and accurately
- Working knowledge of office equipment, like printers and fax machines
- Understanding of EMR software is an asset
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, and Teams in particular)
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Referral Coordinator - Canada - Borealis PCN
2 weeks ago
Description
Home > Careers > Referral Coordinator – 1.0 FTE – Permanent
The area covered by the Borealis PCN includes the towns of Peace River, Manning, Beaverlodge, Hythe, Wembley, Sexsmith, and Spirit River in northwest Alberta. People in the region enjoy, museums, arts, parks, and various recreation facilities. The region is also home to a wide array of wildlife and big game including moose, white-tailed deer, mule deer, and elk.
About The Borealis PCN
The Borealis PCN was formed to provide timely and accessible primary health care services to the patients in our communities. The Borealis Primary Care Network was formed by the merging of the Peace Region and Saddle Hills PCNs on April 1, 2023. Primary Care Networks have been active in the region since 2007.
Reporting to the Social Worker, the Referral Coordinator works with patients and multidisciplinary health care teams to arrange and schedule referral appointments to Borealis Primary Care Network (PCN) services.
What you will do...
The application deadline is 4:30pm on Friday, May 17, 2024.
All candidates will be required to undergo a security clearance check.
The Borealis PCN thanks you for your interest in this position, however only those selected for an interview will be contacted.
The Borealis PCN is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds.
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