Training Coordinator - Toronto, Canada - Litmus Automation
Description
Who is Litmus
Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations.
Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World - making Industrial IoT, Industry 4.0 and Edge Computing a reality.
We just completed our Series B financing round, and we are looking to expand our team.Why join the Litmus team
_ You want to be a part of something great_
We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves.
We're trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform.
_ You want to define and shape the future_
_ You want to build and shape your career_
Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly.
Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.
About the Role - Application Engineer
The Application Engineer works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business.
The Application Engineer leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof of concept projects and production implementations.
During a proof of concept project, the Application Engineer supports the Sales Engineer by providing best practice configuration and design information to expedite value from the project as quickly as possible.
The Application Engineer will also develop custom or more complex configurations needed when a customer requires specific functionality to be demonstrated during the proof of concept.
Additionally, the Application Engineer will also lead production implementations and configurations of the Litmus Edge and Litmus Edge Manager products.
In cases where Litmus has been commercially contracted to perform the implementation, the Application Engineer will ensure a successful implementation by performing all contracted technical responsibilities.
Post implementation, the Application Engineer also provides Level 3 support to existing customers via the Litmus Service Desk.
Finally, the Application Engineer works closely with the Senior Technical Account Manager and the Sales team to help drive product expansion with existing customers by providing ideas and suggestions to help expand product footprint, functionality and services with our customers.
Responsibilities:
- Validate customer requirements for proof of concept and production implementations
- Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations
- Develop innovative ways for customer to maximize value from the Litmus products
- Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite
- Own assigned areas of documentation and ensure that content is relevant and current
- Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment
- Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits
- Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios
- Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support
- Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies.
- Responsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new features.
- Communicate with Product Management and Development to provide valuable field input into new product requirements.
- Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessary.
- Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scen
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