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    Director, Enterprise Applications - Ontario, Canada - Calabrio

    Calabrio
    Calabrio Ontario, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Calabrio is looking for a Director, Enterprise Applications to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. Calabrio has embarked journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services. Such an endeavor requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and resilience.

    Reporting to Vice President, Global Head of Transformation the Director will be a key leader on our Enterprise Digital Services Team. If you are passionate about being a solution leader for a global software company with an entrepreneurial work environment and solving complex problems, this is the role for you

    What you'll be doing:

  • Leading the design and development of Information Systems and Data architecture for Lead-to-Cash and Financial Management processes.
  • Manages CRM, ERP, and other business systems through a team of knowledgeable director reports and team members deployed via a Global System Integration partner.
  • Develop a library of deployable and documented design patterns, based on the organization's application portfolio, business processes, and commercial product offerings.
  • Maintain the integrity of enterprise-wide process, system, and data controls by ensuring that design and transformation procedures are implemented and followed.
  • Analyze enterprise digital business drivers, and the current technology environment to detect critical deficiencies, recommend improvement solutions, and develop strategies aligning digital services to the business.
  • Ensure critical applications and business processes are designed and optimized for cloud-native, high availability, and disaster recovery.
  • Work with PMO lead and participate in cross-functional governance forum to further the agenda of enterprise digital services across digital operations and systems integration.
  • Collaborate with the Infrastructure and Security team to instill the culture of "Secure-by-Design" and ensure digital trust and cyber resilience in every aspect of enterprise architecture.
  • Work with Enterprise Data and BI team to develop the guidelines and standards for the data model, associated metamodel, common business vocabulary, and taxonomies, which will then be used to guide solution development and achieve consistency of information assets across the application portfolio.
  • Work with partner organizations to develop and deliver business solutions leveraging agile DevOps methodology.
  • Identify the white space to implement the most cost-effective means of achieving organizational goals.
  • Be a champion of digital enterprise discipline and participate/offer user training, and educational sessions to internal/external users

    • We're looking for:

  • Strong team player – works with internal and external stakeholders to solve problems and actively incorporate input from various sources
  • Excellent communication skills and collaborative working style
  • Ability to think "out of the box", strong critical thinking and analytical skills
  • Solutions driven, experienced in gathering and transforming business requirements into a comprehensive technology strategy

    • Requirements

  • 12+ years of experience as CRM and ERP application management – must have worked on large enterprise-wide business process, systems, and data transformation
  • 5+ years of people leadership experience; coaching, training, and developing high performing teams
  • Extensive experience with Salesforce CRM ecosystem – Marketing Cloud (Pardot), Revenue Cloud (CPQ), Sales Cloud, Salesforce Billing, and Services Cloud.
  • Hands-on experience with Oracle NetSuite ERP covering Record-to-Report, Acquire-to-Retire, Procure-to-Pay
  • Understanding of FP&A (Plan-to-Act) process and business intelligence implementation via Adaptive or similar system.
  • Working knowledge of Microsoft Azure Data and Service Integration stack – API management, Synapse, Purview, Data Factory, Key-Vault, and others.
  • Ability to span high level and low-level analysis and design across different technologies for application and technology domains.
  • Ability to map complex business processes and define target state architecture with the appropriate use of application technologies, automation, and integrations.
  • Bachelor's degree in engineering or related, or equivalent and relevant working experience
  • Willingness to travel 25-30% to our Minneapolis HQ

    • Benefits

    Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

    What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work

    ​About Calabrio:

    Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

    Awards & Accolades:

    Calabrio has 300 Global Partners, more than million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC's Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

    Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

    We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information.

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