Bilingual Trade Resolution Specialist - Mississauga, Ontario
1 month ago
Job summary
We are looking for a Bilingual Trade Resolution Specialist to join our Mutual Fund Department.We initiate outbound contact with agents via phone email to address quality of business issues deficient trades communicate required corrections missing information documentation needed resolve deficiencies log all inquiries agent communication on spreadsheet match responses appropriate trades send resolved trades scanned returning un-resolved manual trades kickbacks agents via ICS log status calls made emails sent being resolved kicked back prepare daily weekly monthly activity report management including Top 10 deficiencies other duties assigned
Responsibilities
- Initiate outbound contact with agents via phone email address quality business issues deficient trades
- Communicate required corrections missing information documentation needed resolve deficiencies
- Log all inquiries agent communication on spreadsheet matching responses appropriate trades
- Sending resolved trade scan returning un-resolved manual trade kickback via ICS
Job description
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