Tenancy Support Agent - Ontario, Canada - Regional Municipality of Peel

Regional Municipality of Peel

Verified Company

Ontario, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

Tenancy Support Agent

Human Services - Peel Housing Corporation: Housing Operations & Tenancy Management

- Regular Full Time Opportunity

- Contract Full Time up to 13 months

Salary Range:
$67,772 to $84,714 per year
(plus comprehensive long term contract benefits)**
Work Mode: Hybrid _see below for more details about this work mode._**
Location: 7120 Hurontario Street, Mississauga and travel will be required to do onsite visits to the buildings

Who we are:

Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters.

These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

What you will do in this role:

Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
Initiate, coordinate and facilitate tenant meetings as required
Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, nonrent related tenancy agreements, etc.)
Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
Document and maintain accurate records of all communications
Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
Investigate and respond to political enquiries
Prepare customized formal notices, forms and letters as required

What the role requires:

Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience

Housing Operations and Management Services experience would be an asset

Knowledge of practices and procedures within the Housing Operations and Management Services area
Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
Ability to travel between sites and access to reliable source of transportation

Skills/Abilities:

Demonstrate commitment to continuously improve quality of service to tenants
Excellent customer service skills
Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
Ability to work independently and in an integrated team environment and possess strong organizational skills
Ability to exercise good judgment, discretion and problem solving
Excellent written and verbal communication skills
Computer proficiency in Microsoft Applications
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)

- % in lieu of benefits

Voluntary enrolment into OMERS pension plan (where applicable)
Accrue Vacation on a monthly basis up to 3 weeks per annum
3 Paid personal days and floating holidays
Flexible hours supporting your wellness and wellbeing
Annual performance review and merit increases based on performance
Supportive leadership and a culture of respect and inclusion
Access to tuition reimbursement (where applicable) and learning and development resources

Work Mode & Job Location:

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements
7120 Hurontario Street, Mississauga.

In addition, you will be required to do onsite visits to the buildings. The frequency of on-site activities may vary on a weekly basis and based on operational requirements.

It's important to note that your remote work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Hours of Work: 35 hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer se