NICE Contact Center Consultant

We are a U.S.-based consumer-finance company operating a high-volume billing and collections call center with about 20 billing agents. We are seeking an experienced call center consultant to help design, implement, and optimize a predictive dialing environment using our existing ...

We are seeking a senior leader to build and operationalize conversational AI and contact center automation across voice and digital channels. · ...

Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills.Guide homebuyers through the interior selection process, identifying needs, preferences, and budget paramete ...

We are seeking a senior leader to build and operationalize conversational AI and contact center automation across voice and digital channels. · Assess automation use cases and recommend appropriate patterns (deterministic, generative, hybrid) · Establish and run sustainment proce ...

+We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · +Configure and deploy NICE CXone (ACD, IVR/IVA, Studio, Omnichannel). · Implement and support NICE WFM, QM, and Analytics. · Analyze business needs and provide ...

+This role enables associates to work virtually full-time with maximum flexibility and autonomy. · +Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate. · Assesses member compliance with plan throug ...

We are looking for a skilled consultant to design implement and optimize NICE CXone solutions. · ...

We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · ...

We generate leads on behalf of our gym clients, and we need a centralized call center infrastructure built inside GoHighLevel to route those leads efficiently to our sales team. · ...

We are an engineering and consulting company seeking an experienced professional to support the planning and setup of an international call center. · Advising on suitable call center platforms · Providing guidance on operational structure, staffing, workflow, and key technical co ...

We are seeking to engage an experienced Data Center Cost Optimization Consultant to conduct a comprehensive evaluation of our current infrastructure setup and identify potential avenues for cost reduction. · ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives.This role is ideal for a candidate with strong consulting experience and functional knowledge of CX transformation levers. · ...

We're looking for an experienced ManyChat consultant to help us optimize and professionalize our conversational flows and improve conversion from leads → courtesy sessions → paid memberships. · All our clients and internal communication are in Spanish, · This is a consulting-focu ...

NICE Contact Center Consultant role involves configuring deploying NICE CXone implementing supporting NICE WFM QM Analytics analyzing business needs providing best-practice CX recommendations troubleshooting system issues performing optimization health checks working with cross-f ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives. · CX Transformation Leadership · Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. · ...

We are seeking an experienced professional to assist in establishing a call center in Europe. · Mandatory skills: · ...

We are seeking an experienced Real Estate Call Center Marketing Consultant to enhance our marketing strategies. · ...

We are looking for a KCS Enablement Specialist in a contract position with a passion for knowledge sharing and technical enablement to champion Knowledge-Centered Service (KCS) practices across our open-source database support organization. · Champion the adoption of KCS v6 pract ...

We are looking for a Senior Consultant to join our Digital Asset Center of Excellence (CoE) team in Toronto. The successful candidate will focus primarily on Digital Asset advisory engagements across various verticals. · Advise clients on technological, operational and risk manag ...

We are looking for a Senior Consultant to join our Digital Asset Center of Excellence team in Toronto. · ...